Company:

Nyle Water Heating Systems (NWHS) is an innovative, rapidly growing leader in the Heat Pump Water Heating industry. We develop, manufacture, market and sell heat pump water heaters for residential and large commercial applications such as multi-family and commercial buildings. NWHS is a subsidiary of Nyle Systems, a company with 40 years history in industrial heat pump applications (www.nyle.com). Nyle’s manufacturing and design operations are in Brewer and Bangor, Maine. Our ambitions are to accelerate decarbonization of the built environment through the use of smart, energy-saving heat pump and thermal energy storage systems. We are revolutionizing the water heating industry in North America with our groundbreaking approaches to domestic hot water production.

Mission:

NWHS mission is to enable efficient electrification of water heating in residential, commercial and industrial applications, allowing our customers to transition to a renewable, sustainable energy system.

Job Description:

We are looking for a Service Technician with a focus on Refrigeration, Building Automation and Controls to strengthen our customer support team based in the Mid-Atlantic or New England Region of the US. Your responsibilities will include the following:

• Service calls: Go to customer sites to repair equipment including warranty and non-warranty work.
• Equipment installations and start-ups: Visit customer sites to install and start-up new equipment, including training of customer operators.
• Fulfill quarterly and annual service contracts
• The successful applicant should expect to travel 70%-80% of the time. Travel can be day trips and overnights, typically throughout the US & Canada.
• Telephone support: When not traveling, take customer telephone calls with a wide variety of questions about technical support and equipment usage.
• When not traveling and not involved in service calls, train on new capabilities
• The position reports to the Director of Service and has room to grow.
• Relocation is not required for this position

Job Requirements and qualifications:

• The successful candidate will combine great people skills with a thorough technical understanding of our products and a drive to provide consistently great customer service.
• Deep knowledge of design and implementation of heat pump / refrigeration systems
• Some knowledge of plumbing
• Good written and verbal communication skills.
• Good conflict resolution skills.
• Must have a clean driving record.
• Must have EPA Certification.
• Results driven. High energy and drive and focus on meeting commitments.
• Able to track expenses promptly and accurately
• Must have or be able to get a valid passport to support occasional travel to Canada

What’s in it for you:

• This is a long-term position with opportunity for growth.
• Competitive compensation
• Paid time off: Vacation days, holidays, and sick days.
• Benefits: Medical, Dental, Vision, 401(k), Short- & Long-Term Disability Insurance
• Professional environment
• Travel expenses are paid by the company.
• Opportunity to be a key member of a growing company.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Tuition reimbursement

Experience level:

• 3 years

Schedule:

• 8 hour shift

Ability to Commute:

• Bangor, ME 04401 (Required)

Work Location: In person